FAQ

Postage & Returns

  • Refunds & Returns

    If you’re looking to return or exchange your order for whatever reason, we're here to help! You can return your product for store credit, a different product, or a refund to the original payment method within 30 days of purchase if a different product or quality has been sent to you. Please email us at bunatetubet@gmail.com for more information.

  • Shipping & Postage

    We aim to deliver your coffee immediately once its been freshly roasted. Standard delivery to metropolitan areas in Australia can take between 1-2 days but please allow a 7day period for your delivery to cater to Covid-19 hurdles.

    Please bear in mind that Aus Post is experiencing a high volume of orders and this might cause a delay in getting your coffee to you. We advise you to order whole beans keep the freshness for longer to cater for any delays.

    We offer free contact-free delivery to Gadigal/Sydney addresses.

Sustainability

We understand recycling might not be that easy or simple, so with our completely biodegradable features, throw away the wrapping into your rubbish or compost bin and enjoy good, good coffee.

We’re trying to provide the fruit of coffee without killing the tree. From biodegradable coffee stand up pouches, labels, coffee grind and packaging boxes to even the packaging tape, we hope to be kind to God’s gift of Earth by delivering a completely biodegradable and compostable product from the box to the bean that’s delivered to you.

  • Stand Up Pouches

    We source our biodegradable and compostable stand up coffee pouches from The Packaging People. The bags have a shelf life of 18months and completely degrade within 2-3 years. For a faster decomposition rate, tear your bags into smaller pieces and add water.

    The black 250g pouches used for our BARAKA: Coffee Trio pack are biodegradable too. Sourced from Econic and have a shelf life of 2 years. They are home compostable and for a faster decomposition rate, tear your bags into smaller pieces and add water.

  • Chemicals

    As we’re setting up our roastery, we’re contract roasting with De Luca for our current roast orders. De Luca roasts our coffee and have been awarded Australian Roasting Champions (2019). No added substances, chemicals or ingredient. Just pure 100% organic Ethiopian single origin coffee… and a lil bit of love. All biodegradable.

  • Aesthetics

    Our stickers and ink on our pouches and boxes are biodegradable too! You can chuck the whole bag into your compost with our stickers and labels from noissue who use soy-based ink.

  • The Small Stuff

    It isn’t a whole eco package unless it also includes the small stuff. Our biodegradable tape is used to wrap secure the cardboard boxes your coffee pouches are shipped in. Additionally, the fun compostable beeswax wrapping paper is also sourced from BuyEcoGreen.

Privacy Policy

  • Cookies

    bunatetubet.com uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

    These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

    Squarespace collects personal data when you visit this website, including:

    • Information about your browser, network and device

    • Web pages you visited prior to coming to this website

    • Your IP address

      Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form..

  • Members Account

    If you create a customer account on this website, we collect personal information to improve your checkout experience and customer service.

    This information may include your:

    • Billing and shipping address(es)

    • Details about your orders (for example, your shirt size

    • Email address

    • Name

    • Phone number

    We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

  • Marketing Emails

    We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

    We may email you with messages about your order or account activity. For example, we may email you to tell you that:

    • You’ve created a customer account

    • Your customer account password has been reset or updated

    • You’ve made a purchase

    • Your order has shipped

    • It’s not possible to unsubscribe from these messages.

    We share your contact information with Squarespace, so they can send these emails to you on our behalf.

  • Shopping with Us

    When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

    • Billing and shipping address

    • Details relating to your purchase (for example, your shirt size)

    • Email address

    • Name

    • Phone number

    We share this information with Squarespace, so that they can provide website services to us.As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

    For more information please visit the Squarespace privacy policy.